SHIPPING POLICY
At Petal Heaven, we aim to provide a seamless shopping experience, including efficient and safe delivery of your floral arrangements. Below, you'll find important information regarding our shipping process.
1. Shipping Locations
We currently ship within the United States only. International shipping is not currently available. If you're unsure whether we deliver to your location, please contact us at info@petalheaven.com.
2. Shipping Rates
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. For large or specialty arrangements, additional handling fees may apply.
3. Processing Time
Orders are processed within 3-4 business days. Please note that custom or made-to-order items may require additional processing time. Any delays will be communicated to you promptly.
4. Estimated Delivery Time
Standard delivery times vary depending on your location: shipping typically takes an additional 3-7 business days after processing, depending on your location. Expedited shipping is not currently available. Custom-made items or products requiring special handling may take longer. You will receive a tracking number once your order has shipped so that you can monitor its progress.
5. Shipping Carriers
We partner with trusted carriers such as [insert carrier names] to ensure the safe and timely delivery of your order.
6. Damaged or Missing Items
We take great care in packaging your items, but if your order arrives damaged or incomplete, please contact us within 48 hours of receiving the shipment. We will arrange for a replacement or refund as necessary.
7. International Shipping
We currently only ship within the United States. International shipping is not available at this time, but we hope to offer it in the future.
8. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track the delivery status of your order.
9. Contact Us
If you have any questions about shipping, please contact us at:
Petal Heaven
Email: info@petalheaven.com
Instagram: @bypetalheaven
Address: Houston, Texas