FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM—BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
(01)
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. After that, your order will be processed and shipped. Please contact our support team as soon as possible for assistance.
(02)
Can I return or exchange an item?
Sales are final unless the item is from our Signature Collection, in which case we accept exchanges only. Exchanged items must be unused and in their original, undamaged packaging. The customer is responsible for return shipping charges and must initiate the exchange within 3 days of product delivery.
(03)
How to Initiate a Return
To start a return, please contact our customer service team at info@dearestangel.com. Provide your order number and the reason for your return, and we will guide you through the process.
(04)
How long does shipping take?
Shipping times vary based on your location. Standard shipping within the country typically takes 3–7 business days, while international shipping may take 7–14 business days. Please note that shipping time begins only after processing time. Processing times vary; for example, our Signature Collection items typically take 3–5 business days to process, while our Selective Collection items may take 7–12 business days. Please check the product page for the specific processing timeframe. For more details, please visit our Shipping Information page
(05)
Do you offer international shipping?
Yes, we ship across the USA, Europe, & Canada! Please note that shipping costs and delivery times may vary depending on your location. You can check specific shipping details at checkout.
(06)
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
(07)
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), Klarna, Affirm, AfterPay and other popular payment methods like Apple Pay and Google Pay.